The Assistant Manager supports the safe, efficient and professional delivery of cleaning and facility services. The role coordinates daily operations, supervises employees, maintains service quality, supports customer relationships and administration, and provides hands-on assistance when required.KEY RESPONSIBILITIESOperations & Staff SupervisionCoordinate daily cleaning operations, staff schedules, work assignments and site coverage.Arrange replacements for absences and support new customer start-ups and contract changes.Train and guide employees; monitor attendance, performance and compliance with company standards.Promote teamwork, accountability and professional conduct.Quality & Customer ServiceConduct site inspections and ensure cleaning meets agreed customer specifications.Arrange corrective cleaning, resolve complaints and follow up on customer satisfaction.Respond professionally to customer requests and identify additional service opportunities.Materials, Equipment & SafetyMonitor cleaning supplies, uniforms, machinery and equipment; coordinate ordering and distribution.Ensure correct equipment use, storage and maintenance.Promote safe working practices, chemical handling and use of personal protective equipment (PPE).Report hazards, incidents, accidents and equipment faults; assist with inspections and risk assessments.Administration & ReportingMaintain accurate schedules, attendance records, inspection reports and customer requests.Assist with timesheets and information required for payroll and invoicing.Report operational issues to management and maintain confidentiality of company, employee and customer information.QUALIFICATIONS & EXPERIENCEAt least 5 or more years of experience in operations management, cleaning, facility services, ho…