Join our Northern Europe Customer Service Marketing team and play a key role in driving commercial growth across our Nordic and Baltic markets. In this role, you will develop and strengthen our internal and external sales channels, identify new commercial opportunities, and support the successful implementation of products, services and sales initiatives across the region. While the role covers all Nordic and Baltic markets, Sweden will be the primary market focus, reflecting its size, commercial potential and importance to our Customer Service business. Based at our Nordic HQ in Stockholm, you will collaborate with stakeholders across Customer Service and other business functions to identify commercial opportunities, drive initiatives and contribute to sustainable business growth. KEY RESPONSIBILITIES Drive sales and commercial growth across Customer Service channels in the Nordic and Baltic markets, with primary focus on Sweden. Develop existing and new sales channels, including D2C, service technicians, Contact Center, service partners, retailers and other relevant commercial touchpoints. Identify market and channel opportunities to increase sales, conversion and customer value, and translate sales and performance insights into concrete commercial actions. Develop and implement commercial activities and new service offerings, including business cases to evaluate commercial potential and support decision-making. Coordinate launches and commercial rollouts across markets, ensure consistent execution and build strong relationships with internal stakeholders and relevant external partners. Follow up sales activities and commercial initiatives against targets and expected business…AffärsutvecklareLednings- och organisationsutvecklare
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