Global Assistance helps travelers abroad. We assist both insurance companies and companies with holidaymakers, business travellers and expatriate employees. Our core competencies are medical assistance, travel assistance and claims handling, all of which are services that are handled at our 24/7 emergency Response Centers around the world.Falck Global Assistance is expanding its travel claims department and is looking for a service-oriented and native/C2 Danish-Speaking Claims Handler for an immediate opening at our Stockholm office.In this role, you will be a crucial point of contact for Danish- and English-speaking travelers, helping them navigate their claims when unexpected incidents occur. This is an excellent opportunity for someone with strong problem-solving skills and a background in customer service or claims to join a world-leading assistance company.You will be handling travel claims, such as cancellation, baggage delay, and illness and holiday compensation for Swedish and Danish insurance companies and businesses. You will be responsible for ensuring that customers receive prompt, efficient, and accurate advice and case handling, in accordance with their insurance policy terms. The customer is at the core of our business, and our focus is to ensure every customer feels they are in safe hands, which is why customer service is central to us.Your primary tasks will be:Processing and managing incoming claims in Danish and English.Creating and registering new cases.Gathering relevant information about the claim.Providing telephone advice to private and/or business travelers, as well as interpreting and communicating insurance policy terms, both verbally and in writing.Qualifications:Native/C2-level Danish and fluent in English, both spoken and written.Accustomed…

Claims Handler in the Travel Claims Department