Job DescriptionWHAT YOU’LL DOAs Community Manager, you’ll play a key role in growing, nurturing and engaging H&M’s online community across social and digital channels. You’ll act as the brand’s voice in the social conversation, creating meaningful interactions that strengthen relationships with our audiences and build long-term brand affinity.In this role, you will:Manage day-to-day community engagement across social media platforms and digital channels, ensuring timely, relevant and authentic interactions. Monitor conversations, trends and cultural moments, identifying opportunities for the brand to actively participate in relevant discussions. Develop and maintain a consistent brand voice that reflects H&M’s identity and values across all community interactions. Provide community insights and audience feedback to internal stakeholders, helping shape content, campaigns and customer experiences. Use sentiment analysis tools and performance data to optimise engagement strategies and improve audience experiences. Collaborate closely with other marketing teams and customer service to ensure a seamless and consistent customer journey. Contribute to H&M’s social-first marketing ambition by identifying innovative ways to strengthen community relationships, increase engagement and drive brand loyalty.WHO YOU’LL WORK WITHYou’ll be part of a dynamic social marketing team, collaborating closely with colleagues across Creative, Customer Service, Marketing, Communications and Analytics. Together, you’ll ensure that the voice of our customers and communities is reflected in everything we do, while creating engaging and relevant experiences across our digital ecosystem.WHO YOU AREWe are looking for people with…3-5 years’ experience managing online communities and social m…