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Customer Experience Consultant

MAERSK SVERIGE AKTIEBOLAG · Göteborg · Heltid

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Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.Customer Experience Consultant As a Customer Experience Consultant, you will play a key role in delivering an outstanding, end‑to‑end customer experience across the Integrated logistics journey. Acting as a trusted partner to customers, you will ensure operational excellence, contract fulfillment and continuous improvement—while identifying opportunities to add value through digital solutions and cross‑selling initiatives.You will join a team of motivated and engaged colleagues with diverse backgrounds, working closely across geographies and functions to create seamless customer experiences.What You’ll Be Responsible ForDrive Customer Experience & Operational ExcellenceAct as the primary point of contact for assigned customers, handling day-to-day coordination and service queries.Own and manage customer-facing processes both locally and globally, ensuring stability and long-term partnership.Deliver on customer commitments while maintaining high operational and service-quality standards aligned to IOP and SOP outputs.…
LogistikerCivilingenjörsyrken inom logistik och produktionsplanering