Company description:Scandinavian Airlines System SASJob description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment. Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey. You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization In your first period, you will focus on u…

CUSTOMER EXPERIENCE SPECIALIST