At Qred, we’re building the world's best bank for small businesses. Since launching 11 years ago, we’ve grown from startup to profitable fintech scale-up, now generating over 1 billion SEK in annual revenue and supporting 50,000+ entrepreneurs across Northern Europe. We combine smart technology, real data, and human judgment to make financing simple, fast, and fair. With bold growth plans and strong momentum across multiple markets, we’re now looking for a Customer Representative for the next phase of growth.About the RoleAs a Customer Representative, you will drive end-to-end communication with small businesses while maintaining operational accuracy across our core financial channels. You take direct ownership of real-time inquiries, bridging customer needs with our internal financial systems to power steady scale.Key responsibilitiesResolve customer inquiries across chat, email, and phone with technical precision and speed.Process daily operational requests in accordance with regulatory standards and risk policies.Align with cross-functional teams to resolve edge cases and optimize internal workflows.Identify operational bottlenecks and contribute practical ideas to refine service procedures.Document customer records and system updates accurately within our internal platforms.What we’re looking forWe are looking for an action-oriented team player with a structured mindset and strong problem-solving skills. You take full ownership of daily tasks, adapt quickly to shifting priorities, and remain motivated to build efficient, scalable interactions.QualificationsPractical experience in customer-facing roles, retail, or operations, or an eagerness to launch your career in Fintech.Fluent in English and at least one Scandinavian language (Swedish, Norwegian, or Danish)Strong…