Join us in transforming road infrastructure!At NIRA, we develop software solutions that help road authorities and infrastructure organizations make smarter, data-driven decisions. Our connected products enable customers around the world to monitor, analyze, and maintain road infrastructure more efficiently and sustainably.We're looking for a Customer Success Manager to join our team in Linköping. This is more than a traditional Customer Success Manager role; you’ll combine customer engagement with product analysis and domain expertise, acting as the link between our customers and product teams. By turning customer insights into innovative solutions, you’ll help shape the next generation of digital road infrastructure while becoming a go-to-partner to our customers.Your role and teamAs a Customer Success Manager, you are the primary contact for our customers and are responsible for ensuring their long-term success with our connected product portfolio. You'll work closely with customers to understand their challenges, help them maximize the value of our solutions, and act as a bridge between customer needs and product development.You will join a team of three Customer Success Managers and work closely with our developers, architects, product managers, sales & business developers. Together, we combine deep domain expertise with cross-functional collaboration to develop solutions that create real value for our customers.The role includes occasional travel to customer sites and industry events, primarily within Europe.Your key responsibilitiesAct as the primary point of contact for assigned customers, ensuring long-term customer satisfaction and building lasting relationships.Support customers through onboarding, use-case analysis, training, and ongoing guidance on our p…

Customer Success Manager Road Asset Management