CTEK is a global market leader in vehicle charging solutions. Established in Dalarna Sweden, CTEK is the leading global brand in battery charging solutions, most specifically vehicle charging. CTEK offers products ranging from 12V & 24V battery chargers to charging solutions for electrical vehicles. Products are sold via a carefully selected network of global distributors and retailers, as original equipment, supplied to more than 50 of the world’s leading vehicle manufacturers and through charge point operators, property owners as well as other organizations and individuals providing EV charging infrastructure. CTEK takes pride in its unique culture based on a passion for innovation and a deep commitment to supporting the transition to greener mobility, by adhering to industry leading ESG standards.Do you enjoy helping customers, solving technical problems and providing excellent support? Are you motivated by finding practical solutions and creating a positive customer experience?We are looking for a Customer Support Agent (German Speaker) to join CTEK and help support our global customer base.Location: Falun, hybrid.What you doAs a Customer Support Agent, you will support customers with technical questions and help them find the right solution. Your responsibilities will include:Troubleshooting technical issues and providing clear guidance to customers.Responding to questions about CTEK products, product use and warranty claims.Managing customer cases via email, web and telephone.Assessing reported faults and arranging replacements for eligible warranty claims.Processing orders, replacement products and spare parts.Escalating more complex cases to the appropriate internal teams.Keeping customer and case information up to date in Salesforce.Contributing to the cont…