Job Description To support and maintain the Kindred Racing Platform (KRP) and Kindred Sports Platform (KSP) through debugging and analysis, and to assist global stakeholders in minimising downtime during incidents.Main Duties / Responsibilities As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication. Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams. Provide technical support for critical business systems, ensuring timely identification and resolution of issues. Collaborate with cross-functional teams to maintain seamless system functionality. Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences. Demonstrate a solid understanding of software engineering principles and practices. Collaborate / Handover with colleagues in Bangalore and Australia (IST & AEDT). Key Accountabilities / Measures Provide comprehensive support for global stakeholders. Drive issues to resolution efficiently and effectively. Monitor and utilise alerts to promptly address incidents. Enhance reliability by pushing capabilities forward and innovating for continuous improvement. Preferred Experience and Knowledge 2-3 years of proven experience in providing technical support for critical business systems. Strong analytical and problem-solving skills. Excellent verbal and wr…