We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team.Your Tasks:Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently.Lead and manage Field technicians. With full responsibility for staff and cost controlLead and manage Field support team, With full responsibility for staff and cost controlOversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management.Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues.Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands.Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches.Actively seek to optimize processes - people and systems, to reduce complexity and costs.Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers.Regularly report, analyze, and visualize performance data.Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys).Your Profile:Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or nat…Administrativ chefÖvriga administrations- och servicechefer
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