TL;DRWe're looking for a Founding Customer Success Manager to own our customer base — activation, retention, and expansion. You'll sit on the customer's side of the table, understand their sales motion deeply, and turn happy users into growing accounts. This is not a support role: it's a strategic revenue role, and NRR is your scoreboard.Why joinWe're a small, talent-dense team building a generation-defining company from Stockholm. We value speed, rigour, and extreme ownership. If you're obsessed with customers, think strategically about their business (not just our product), and get energy from unlocking value, you'll feel at home.You'll inherit a customer base that already loves the product — customers across 10 countries report 90% less prospecting time, 3x market coverage, and 2x customer meetings — and your job is to make every account reach those numbers, then expand. The upsell potential in this base is enormous, and nobody owns it yet. You will.We're backed by founders and operators behind Lovable, OpenAI, Tandem Health, and Neo4j.What you'll do (responsibilities)In one sentence: Own the customer lifecycle from onboarding to expansion.Drive activation: Personally onboard new teams, get every rep to their first "wow" fast, and proactively rescue low-engagement accounts before they become churn riskRun strategic account work: QBRs with larger customers — understand their sales organization from the inside and show them what they're not yet unlockingOwn expansion: Identify power users as internal champions, spot the seat and usage growth hiding in every account, and grow NRRTurn usage into insight: Watch product data for who's thriving and who's stuck, and act on it — with Spiich agents handling the monitoring grunt work for youFeed the product: Be the customer's v…