Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden’s bustling capital. Together with our innovative owners, Archer Hotel Management and Marriott International, we combine rich cultural heritage with modern luxury and a strong commitment to sustainability. The hotel has gone through a full renovation during the last two years with the intent to re-position it. We are now looking for a motivated and compassionate Front Office Associate to join our front desk team to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm. If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you! We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive. Key Responsibilities: Manage check-in/check-out procedures and ensure adherence to company policiesExceed guest expectations Stay informed about events, VIP arrivals, and group check-ins Ensure fast, efficient, and welcoming service for all guestsMaintain high levels of customer satisfaction assuring personalized service and addressing guest requests promptlyCommunicate and record all feedback and complaints according to established processesCoordinate with other departments to ensure smooth operationsGood relationships with both internal and external customers Qualifications: Has experience working at a hotel front deskExperience in Opera PMS is an advantageExcellent communication skills in both Swedish and English, spoken and written; additional languages ar…

Front Office Associate - Sheraton Stockholm Hotel