Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact - and your part matters. Your role The mission for Service Area Platform is to enable business value by providing stable, efficient, secure, and future-proof platforms and services. As the Head of Governance & Digital Capabilities you report to 'Head of Digital Workflow platforms'. Digital Workflow Capabilities largest platform is ServiceNow and includes workflows implemented on the platform (ex ServiceHub, CSM, GRC).The role involves managing daily activities, managing the team, and supporting operational and development tasks to ensure the service runs smoothly and meets its goals. You will be responsible for the day-to-day activities throughout the service lifecycle and manage the team dedicated to the service. You will assist in managing development and operations activities in collaboration with the manager of the service, serve as the daily operational lead. Ensure that all technical changes are communicated and managed both within and outside the team. In summary, you are an important part of the daily operations, future development, and a valuable member of the team managing the service.Your main responsibilities/tasks will be: People Management:Be the personal manager for employees within your service unitLead and mentor talented employees and teams, fostering a culture of collaboration, growth mindset, continuous improvement, and technical masteryResource capacity- and development planningService Lifecycle Management:Manage the day to day activity of services within your domainDrive development activities within the service, such as evaluating and streamlining support procedures, optimizing and automa…