We are looking for an experienced IT Service Manager to join a large-scale digital transformation initiative. In this role, you will act as the key link between business stakeholders and IT, ensuring strong collaboration, transparency, and alignment across Digital Workplace services.You will build trusted relationships with business leaders, oversee service governance, manage stakeholder expectations, and ensure business needs are translated into actionable demand within a product-oriented delivery model. While you will play a strategic role in service management and governance, you will not be responsible for day-to-day product delivery or backlog ownership.Key ResponsibilitiesServe as the primary liaison between business stakeholders and IT for Digital Workplace services.Build trusted relationships and align business needs with IT capabilities and priorities.Manage stakeholder expectations and translate business demand into product and portfolio initiatives.Drive service governance, SLA management, and continuous service improvement.Coordinate stakeholder escalations and ensure effective resolution across delivery teams.Collaborate with Product Managers and Product Owners on cross-functional initiatives and organizational changes.Provide transparency around IT services, governance, costs, and financial alignment.Promote effective communication and collaboration between business and IT to support strategic objectives.QualificationsBachelor's degree or equivalent professional experience.Minimum two years of relevant experience in IT Service Management, Business Relationship Management, or a similar role.Strong understanding of IT Service Management principles, governance, and stakeholder management.Experience working in a product-oriented or agile delivery environment i…

IT Business Partner – Digital Workplace