Keep business-critical applications running smoothly by connecting users, support teams, technical specialists and external vendors. As our IT Coordinator at Salesforce Mining, you coordinate operational support, drive issue towards resolution and help maintain reliable, high-quality services. This is a great opportunity to build your career within the segment while gaining broad operational experience: Coordinating issues that span multiple teams and systems. Work with stakeholders across the business, IT and external service providers. Contribute to continuous improvements in service quality and user experience. About your job You coordinate day-to-day operational support of business applications and the delivery of application management services. By monitoring support performance, aligning activities across teams and maintaining clear stakeholder communication, you help safeguard application availability, service quality and user satisfaction. Job responsibilities Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies. Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution. Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations. Coordinating major incidents, root cause analyses and corrective actions that improve service stability. Track service performance against agreed service levels and operational objectives, providing reports and relevant data. Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities. Location This position is in Sandviken. Your profi…IT-samordnareSystemförvaltare m.fl.
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