We are looking for an experienced Service Manager – Network Services to take ownership of the lifecycle, governance, performance, and continuous improvement of network-related services within a global IT environment. In this role, you will collaborate closely with business stakeholders, service providers, and technical teams to ensure reliable, secure, and high-performing network services that align with business needs.Key ResponsibilitiesService Strategy & GovernanceDevelop and maintain service roadmaps for network services.Contribute to long-term service portfolio planning and continuous service development.Ensure network services support evolving business requirements.Drive service governance and lifecycle management.Service Delivery & PerformanceEnsure network services meet agreed service levels and business expectations.Monitor KPIs, SLAs, and user experience metrics, following up on deviations and driving corrective actions.Analyse service performance and stakeholder feedback to identify improvement opportunities.Coordinate service delivery activities across internal teams and external service providers.Stakeholder & Supplier ManagementAct as the primary point of contact between business stakeholders, vendors, and service delivery teams.Communicate service performance, risks, planned improvements, and roadmaps to relevant stakeholders.Manage supplier relationships and oversee vendor performance through established governance processes.Financial & Compliance ManagementManage budgeting, forecasting, cost tracking, and financial reporting for network services.Ensure compliance with information security, privacy, and other applicable regulatory and corporate requirements.Continuous ImprovementDrive service optimization through automation, process impro…

IT Service Manager - Stockholm