Are you looking to take the next step in your IT career and join a company where you can expand your technical expertise while making a real impact? Do you enjoy solving technical issues and delivering excellent customer service? If so, we would love to hear from you.We are currently seeking an IT Support Technician to join a growing IT services company. This role offers the opportunity to gain exposure to a wide range of technologies and further develop your skills in a supportive and people-focused workplace.About the RoleAs an IT Support Technician, you will provide both first-line and second-line technical assistance. You will support customers through various channels, remote support tools and ticket management systems.In this role, you will be responsible for ensuring that technical issues are resolved efficiently while maintaining a high level of customer satisfaction.Key ResponsibilitiesTroubleshoot hardware, software and operating system issuesProvide support for business applications and end-user devicesManage user accounts, permissions and access rightsPerform password resets and administration within Active DirectoryConfigure and support computers, printers and peripheral devicesHandle incoming support requests, incidents and service ticketsDocument solutions, update case records and follow up with usersContribute to continuous improvements of support processes and documentationWho We Are Looking ForTo succeed in this position, you should have:Around one year of experience working in IT support, service desk, help desk or a similar roleSolid knowledge of Microsoft Windows environmentsBasic understanding of networking concepts such as TCP/IP, DNS and VPNsStrong communication skills in English, both written and spokenConfidence in supporting customersA proacti…

IT Support Technician the next step in your IT career