Job DescriptionWHAT YOU WILL DOAs a Labour Standards Expert, you own and develop the global store labour standards model, defining how work is measured and how long operational tasks should take across our retail environments.Rather than focusing on workforce scheduling or staffing execution, you will create and maintain the methodologies, standards and workload assumptions that form the foundation of labour planning, productivity and workforce decisions across markets.You will ensure labour standards reflect real store operations, customer journeys and operational activities across all store formats, while remaining robust as operating models evolve.You will:Own and maintain the end-to-end store labour standards model, ensuring every operational activity has a clear, validated and documented time valueDefine and continuously improve methodologies, calculation logic and governance principles behind labour standardsLead time studies, work measurement activities and productivity assessments across front of house, back of house and omnichannel operationsAnalyse workflows, task execution patterns, workload drivers and operational activities to define accurate labour standardsEnsure labour standards are updated to reflect new processes, operating model changes and omnichannel flowsEstablish and maintain a structured cadence for reviewing and updating task times, including annual refreshes and defined change triggersBuild and maintain documentation, methodologies and standard operating principles related to labour standardsAct as a subject matter expert on work measurement, labour standards and productivity methodology, supporting both technical and non-technical stakeholdersPartner closely with Labour Demand and Workforce Management experts to ensure labour standards transla…

Labor Standards Expert