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Network Service Manager

Avaron AB · Stockholm · Heltid

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About the CompanyAt Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.About the RoleYou will take ownership of critical network services in a large and complex enterprise environment where stable delivery, clear governance, and continuous improvement are central. In this role, you connect business needs with suppliers and delivery teams, making sure services meet expectations around performance, compliance, and long-term direction. You will work across service strategy, daily follow-up, and improvement initiatives, with real influence over roadmaps, vendor collaboration, and how network services evolve.This is a strong opportunity if you enjoy combining service leadership, stakeholder dialogue, and operational improvement in a business-critical infrastructure area.Job DescriptionYou will create and maintain roadmaps for network services and contribute to broader service portfolio planning.You will work closely with stakeholders to align network services with business goals and changing requirements.You will support governance, agreements, and service lifecycle management for network services.You will follow up on service performance through KPIs, SLAs, and XLAs, and drive corrective actions when needed.You will analyze service performance and stakeholder feedback to identify and lead improvement initiatives.You will coordinate service-related activities with internal teams and external delivery partners.You will act as the main point of contact for business stakeholders, suppliers, vendors, and serv…
Processansvarig, ITILÖvriga IT-specialister