As Performance & Insights Lead, you will play a key role in shaping how Retail Operations in H&M measures and drives performance globally.You will own and evolve our KPI framework, ensuring consistency in how performance is defined, tracked, and communicated across markets. Acting as the analytical centre of excellence, you will translate data into actionable insights that support decision-making, benchmarking, and continuous improvement across global teams and Sales Markets.WHO WE ARE:Commercial Development & Growth (CD&G) is a global function within the H&M brand and our ambition is to create a more seamless, inspiring and relevant experience for our customers. Together we develop, grow, and optimize all sales channels to elevate the H&M brand while enabling profitable sales and growth for our company. Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.In this role, you’ll report to the Head of Retail Operations.WHAT YOU’LL DOAs Performance & Insights Lead, you will:Own the global Retail Operations KPI framework, including definitions, calculations, and logic.Ensure a consistent “one version of truth” across key operational metricsMeasure and track benefit realization and ROI for new initiatives and implementations.Develop and maintain performance reporting tools, including store-related insights (e.g. Store Performance Application).Produce weekly and monthly performance packs, including trends, insights, and recommended actions.Translate data into clear narratives that highlight drivers, risks, and opportunities.Conduct market benchmarking to identify gaps, best practices…Datorlingvist/DatalingvistÖvriga IT-specialister
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