Are you passionate about problem solving and helping people? Do you have a deep technical background, want to work closer to customers and contribute to making our products even better? Then this is for you! We are looking for a Product Specialist for the Video Products team. What you'll do as Product Specialist, Fixed Cameras? As Product Specialist you will belong to a larger team of Product Specialists for Video products where you will share knowledge, cooperate to solve customer problems, drive competence, and educate our regions. You will also work closely with respective Product Manager and dedicated teams in R&D to develop new products and take care of those already available on the market. You will provide valuable input for new product development projects and be responsible for managing the existing products. As part of the R&D projects you are expected to provide market feedback on customer needs and issues as well as being a technical expert on the products. In your role you will cooperate with many different parts of our organization, interacting with support and sales engineers across the world, external suppliers, partners, and customers. Your focus is technical, but always with the customer in mind.Your work can be divided into four general areas:Take part in the R&D development of new products/functionality, as an expert on customer needs, expectations, and requirementsDrive competence: Create training materials, run product training sessions, and create self-help content for customers and partnersSolve customer cases: Prioritize, troubleshoot, and solve complex support cases escalated from our local support teams worldwide, either on your own or in close cooperation with other Product Specialists or R&D engineersProduct Maintenance: Coll…ProduktutvecklareÖvriga civilingenjörsyrken
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