About Norvion Systems ABHeadquartered in Gothenburg, Sweden, Norvion Systems AB is an innovative engineering company dedicated to deploying cutting-edge AI, robotics, and embedded systems solutions across the Nordic region and Europe. We bridge advanced technological innovation with successful real-world deployments, serving as Europe’s trusted engineering partner.Our leadership and core technical teams comprise industry veterans and technical experts from global tech pioneers, Tier 1 suppliers, and intelligent cockpit fields. We cultivate a practical, reliable, and quality-driven Nordic engineering culture. At Norvion, you will work at the forefront of Embodied AI and advanced edge platform engineering, collaborating with top-tier research institutions and industrial leaders to push the limits of technology.The Opportunity:To ensure the seamless delivery and robust operational performance of our core enterprise systems, we are currently supporting a premier client in Gothenburg in the search for an experienced Senior Operational Lead / Service Delivery Manager.🎯 Key Focus AreasIn this role, you will bridge the gap between technical operations and business expectations, driving excellence across the following areas:Operational Excellence: Leading operational delivery, driving continuous improvements, and ensuring high-availability service delivery in a modern DevOps environment.Incident & Coordination: Orchestrating incident management, production support, and fast-paced operational coordination.Stakeholder & Customer Success: Managing complex stakeholder environments and maintaining transparent, high-level customer communication.Team Leadership: Coaching, mentoring, and guiding cross-functional teams toward operational maturity and collaborative success.👤 Pro…