About us:We are a fast-moving tech company. Thanks to our SaaS platform, global brands have become more efficient and have accelerated productivity from their digital marketing campaigns. We are passionate and committed to our mission of removing the mystery of digital marketing and we are looking for someone to join our exciting journey.Bannerflow is a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks. We are changing the game by simplifying complexity and challenging the status quo. As a result, we have the happiest customers in the world!Customer support is a part of the Customer Success team at Bannerflow. We put the customer first in everything we do and we make sure to be fast and proactive in our daily tasks.About the role:Our customers love our support, and for three years in a row, we have had 99% customer satisfaction. To achieve that you need to always be on top and aim higher than others. We’re looking for an extraordinary person who wants to set their footprint in Bannerflow and take ownership of our support.As a Senior Technical Customer Experience Specialist, you will work very closely with our customers. You will be a central person in our organization, bringing back important customer feedback as well as collaborating with our tech team when it comes to escalating support tickets.You will:Give first-class support through Intercom or Google HangoutsTroubleshoot and reproduce technical issuesHandle “how to” questions and guide our customers in a pedagogical wayCreate insightful support articles and keep them up to dateParticipate in stand-ups with our tech team and help out with prioritizing ticketsTake ownership of ongoing tasks and follow through until they are solvedWho…