Role OverviewThe service advisor works proactively to ensure the day-to-day operation of the service reception and that customer service needs and expectations are met, from customer enquiry to invoice and follow-up. This work contributes to an optimized use of the workshop and long-term and profitable relationships with customers.DutiesAs a member of our service team, you will play a key role in the relationship between our customers and the bodyshop. You will have a broad and varied role with a great deal of responsibility and many points of contact.Our customers are our top priority, which is why we see this role as central to our organization. It is crucial that all customer contacts are handled in a friendly, professional, service-oriented and helpful manner.Focusing on the customer, understanding and translating customer needs into value-adding solutions, and maintaining a positive brand image are key aspects of the role.In this role, you will also have the opportunity to help identify potential customers and create sales opportunities where Scania can deliver value to the customer while ensuring profitability.Your responsibilities include receiving customers both over the counter and over the phone, providing service advice, and scheduling repairs. Daily administrative tasks such as invoicing and preparing quotes are also included in the role.As a member of the service team, it is a natural expectation that you support your colleagues, for example with the flow of spare parts and administrative tasks, both in the workshop and in the spare parts department.There are special services such as Service Advisor that may require candidates with knowledge of engines or experience in damage management and coordination of repair work. However, the text above is the most ge…

Service Advisor - Göteborg