Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment DescriptionWe are looking for an experienced ServiceNow ITSM Implementation LeadWhat You Will Work OnLead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementationDrive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholdersTranslate business needs into functional and technical requirementsPlan and facilitate workshops to define solution scope and implementation strategyCoordinate project planning, testing, training, deployment, and business adoptionEnsure solutions align with ServiceNow standard functionality and platform best practicesAct as the bridge between ITSM processes, ServiceNow platform teams, and business organizationsDrive initiatives such as Workspace implementation, ITSM modernization, and automation readinessSupport the introduction of AI capabilities, including Now Assist and ITSM automationStructure and manage backlogs, epics, features, and user storiesCoordinate stakeholder communication and change management activitiesSupport continuous improvement of ITSM processes and ServiceNow capabilitiesEnsure successful delivery while maintaining scope, quality, and platform governanceWhat You BringProven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM ConsultantStrong technical knowledge of ServiceNow ITSMSolid understanding of ITSM process…Technical Operation Manager/TOMBild- och sändningstekniker
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