How You´ll make an impact Act as the primary liaison between business stakeholders, IT service providers, and vendors.Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.Manage incidents, service requests, escalations, problem resolution, and change activities.Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements.Your backgroundITIL-based service management expertise, including incident, problem, and change management.Strong stakeholder, vendor, and business relationship management skills.Analytical thinking with proven problem-solving and service improvement capabilities.Effective communication skills with the ability to engage technical and business audiences.Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.Understanding of cybersecurity, compliance, and IT governance requirements.What We OfferCollective bargaining agreementFlexible working hoursWellness allowanceExcellent career opportunities within Hitachi Energy, both in Sweden and globallyA mentor to support you during the onboarding phaseVarious training and professional development opportunitiesA diverse workplace with more than 70 nationalities represented in SwedenAdditional compensation during parental leaveBenefits portal with thousands of discounts and offersHiring Manager Daniel Meyer, Daniel.meyer@hitachienergy.com, will be happy to answer your questions about the position.Union representatives – Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Un…Drifttekniker ITDrifttekniker, IT
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