General Description of the Role We are looking for a Frontend/Fullstack Software Engineer (frontend-heavy) to join our Customer Service Experience (CSX) team. CSX builds and operates the internal back-office tools that customer support and fraud prevention agents rely on every day to keep our marketplaces safe and efficient. You will work in a autonomous product team where your contributions have direct, visible impact. The team owns the full stack - from the React/TypeScript frontend built on our shared WARP design system (warp-ds.github.io/docs/), to the Kotlin backend powered by CQRS event sourcing and domain-driven design. We are in the process of expanding CSX into the central hub for all back-office UI and workflows across the organization, which means there is significant room to shape both the product and the technical direction. This is a hands-on engineering role in a team that values pragmatism, ownership, and shipping over process. You will collaborate closely with your Engineering Manager, Product Manager, Designer, and Engineering peers, with a short feedback loop from ideation to production. Main Responsibilities Design, build, and maintain user-facing features in the CSX domain - Including our React/TypeScript frontend as well as any other user interface solutions we deliverEnsuring a polished and efficient experience for our internal usersContribute to the Kotlin backend - building APIs, integrating with downstream services, and evolving our event-sourced architectureTake ownership of features end-to-end: from technical design through implementation, testing, deployment, and monitoringCollaborate with Product and Design to translate user needs into well-crafted solutions, using the WARP design system (warp-ds.github.io/docs/) as the foundationImprove de…

Software Engineer, Customer Service Experience