Job DescriptionAt Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world. We are expanding our support team looking for a passionate and driven Tech Customer Support Administrator II to join us in the Sweden.What We Do:Our support team plays a crucial role in ensuring our customers receive the best possible experience while using our products. Operating 24/7, we tackle challenges and resolve customer issues from around the globe, helping customers across industries. As we expand, we are building a follow-the-sun support structure to address customer tickets efficiently and effectively.Key ResponsibilitiesAs Support Engineer, you will:Provide high-quality technical support to operators and enterprises worldwide.Analyze customer messaging traffic trends and patterns in our production environment.Perform deep triage and troubleshooting of technical issues across both software application and network layers.Support Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment phases.Collaborate directly with customers in various technical areas, while working with state-of-the-art communication technologies, including rich messaging and collaborations with leading suppliers like Google, Amazon, Microsoft, and Meta.Who Are You?This is a challenging and dynamic role that requires a strong desire for learning and self-improvement. You should thrive in a fast-paced, ever-evolving environment and view each problem as an opportunity to learn and grow. You will be part of a global team where…