JobbfinderJobbfinder

Thesis: Design and evaluation of a voice AI agent for 24/7 structured support intake

Knightec Group Sweden · Sundsvall

Ansök med AI-brevAnsök hos arbetsgivaren
High Level Description Customer Success and Support teams are expected to be reachable around the clock, but staffing phone lines 24/7 is expensive and often unrealistic. Outside business hours, customers are typically met by voicemail or a web form, which leads to incomplete information, delayed responses and missed requests.
KundtjänstpersonalAdministration, ekonomi, juridik