Job DescriptionWHAT YOU WILL DOAs a Workforce Management Expert, you translate labour standards and labour demand into practical, store‑ready workforce plans. You define how many people are needed, in which roles, with which skills and in which shift patterns, ensuring staffing is realistic, compliant, fair and scalable across store formats and markets.You will:Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be builtEnsure scheduling rules are aligned with global standards, local labour regulations and operational needsDefine standard rosters by store format and segment, including role mix and coverage by daypartTranslate labour hours into recommended staffing levels by role, skill and time of dayCreate and maintain shift templates aligned with demand peaks, customer flows and operational rhythms across front of house, back of house and omnichannelDefine and evolve skill logic to reflect operational changes and new store initiativesPartner with Sales Markets to integrate local labour laws into the global WFM logicCollaborate closely with Labour Standards and Labour Demand Experts to ensure smooth integration into staffing and scheduling logicWork with Tech and WFM product teams to translate rules into system configuration and algorithm inputsProvide expert guidance and support to markets on scheduling, staffing logic and skillsSupport problem‑solving and root‑cause analysis related to staffing or scheduling performance issuesWHO YOU WILL WORK WITHYou will work closely with Sales Markets, Labor Standards and Labor Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject‑matter expert and trusted partner across functions.WHO YOU AREYou are…