Job DescriptionWHAT YOU WILL DOAs a Workforce Management Expert, you translate labour standards and labour demand into practical, store-ready workforce plans. Rather than managing day-to-day staffing, you design and evolve the workforce planning logic that determines how stores are staffed across markets and formats.You will help define how customer demand, traffic patterns, operational workload and labour standards are translated into workforce requirements, ensuring staffing is realistic, compliant, fair and scalable.You will:Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be builtEnsure scheduling rules are aligned with global standards, local labour regulations and operational needsDefine standard rosters by store format and segment, including role mix and coverage by daypartTranslate customer demand, operational workload and labour hours into recommended staffing levels by role, skill and time of dayCreate and maintain shift templates aligned with customer traffic patterns, demand peaks and operational rhythms across front of house, back of house and omnichannel operationsDefine and evolve skill logic to reflect operational changes, productivity improvements and new store initiativesDevelop workforce planning logic that reflects store operations, customer flow and workload drivers across retail formatsPartner with Sales Markets to integrate local labour laws into global workforce planning standardsCollaborate closely with Labour Standards and Labour Demand Experts to ensure labour standards, workload assumptions and demand drivers are accurately reflected in staffing logicWork with Tech and WFM product teams to translate planning rules into system configuration and algorithm inputsProvide expert guidance and support…